Will E-Mail Help Doctor-Patient Communication?
A New U-M Study Hopes to Find Out

How does e-mail affect the satisfaction of patients and physicians?
How does e-mail affect volume of telephone calls, visits and overall efficiency of a health care organization? What are the most compelling reasons for using e-mail as a health care consumer?
These and other related questions are the focus of a 3-year study under the direction of David Stern, M.D., assistant professor of internal medicine. Resident physicians in the U-M Department of Internal Medicine will be the subjects for the study as it looks at ways that e-mail communication can provide a more efficient flow of information while improving patient and physician satisfaction. The study, entitled "The Effect of Enhanced Patient E-mail Access on Patient-Physician Communication and Satisfaction," is being funded by the Intel Corporation. For more information on the study, call 734-647-8094 or e-mail camoyer@umich.edu

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